A Tale of Two Postmortems: A Human Factors View
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Many companies become frustrated with their postmortem and incident review process, feeling that it is a burden, or that it does not provide meaningful insights, or that the repairs and learnings generated do not help prevent repeats or other incidents. Fortunately, there is a better way to do things, backed by decades of scientific rigor and proven in industries where outages can mean a lot worse than lost revenue.